Frequently Asked Questions
Got Questions? We've Got Answers
What should I consider when choosing an exterior cleaning company? – 8 must ask questions!
- What kind of reputation do you have?
- What kind of training do you have?
- What kind of experience do you have?
- How do you give back to the community?
- What kind of guarantee do you have?
- Do you use safe & environmentally friendly methods and chemicals?
- Can you provide a business license and certificate of insurance?
- Do you conduct criminal background checks and random drug testing?
Do I have to be present on the date of service?
No, but it is beneficial for you (or a representative) to be home. If you are not present, we ask that are available by phone.
Do I have to be present for the estimate appointment?
No, you do not have to be present for your property walk-through and estimate. But it is beneficial for you and/or a representative be present. It allows for clarity of expectations you have for your property.
What should I expect during the property walk-through & estimate appointment?
The following actions will be completed by your Softwash Hawaii Representative.
- Verify the size of the property
- Inspect the property’s surfaces for rust, paint, oil, oxidation, etc. to understand which chemicals and methods are required to eliminate the organic growth and staining.
- Identify access points and/or safety issues that may require special equipment or methods.
- Check for adequate water supply for our cleaning system.
- Document any pre-existing damages or issues such as chipped or faded paint, stains, broken glass, etc.
Your Softwash Hawaii Representative will develop and provide you with an estimate.
During the review of the estimate your representative will share his/her observations, experience, and recommendations for your specific property. Should there be a need for additional persons to be part of the discussion/decision. Your representative will be more than happy to set a date/time for a meeting or get on a phone/zoom call to answer any questions that there may be.
Do you use Eco friendly chemicals?
Softwash Hawaii uses 100% biodegradable and water-based cleansing solutions. Though our chemicals are eco-friendly we still take every precaution to protect your home, plants, or animals.
How much does it cost to clean my roof?
There are several factors that are taken into account prior to calculating the price to soft wash your roof.
- Type of material
- Infestation level
- Vegetation protection
- Neighboring properties
- Special equipment
How do I prepare for a cleaning?
- Relocate all vegetation, furniture, and any items that may be damaged from our cleansing solutions to at least 20 feet from the roofline of the property being cleaned.
- Make sure all windows and doors are closed and locked.
- Relocate all vehicles to a safe distance from the property being cleaned.
What is soft washing, and how does it differ from pressure washing?
Can soft washing effectively remove stains, dirt, and grime from my home's exterior surfaces?
Yes, soft washing is an effective method for removing stains, dirt, and grime from many types of exterior surfaces on residential homes. The specialized cleaning solutions used in the soft washing process are designed to break down and remove these contaminants, leaving your home’s exterior looking clean and refreshed. Soft washing can be used on a variety of surfaces, including siding, roofs, decks, and more. However, it’s important to note that the effectiveness of soft washing will depend on the type and severity of the stains and contaminants present on your home’s exterior surfaces. For tougher stains or heavily soiled surfaces, a professional soft washing service may be needed to achieve the best results.
Is soft washing safe for my home's siding and roof, and how does it affect the overall lifespan of these surfaces?
Soft washing is generally considered safe for most types of home siding and roofing materials when performed by a trained professional. The low-pressure water and specialized cleaning solutions used in the soft washing process are designed to be gentle on these surfaces, minimizing the risk of damage. In fact, soft washing can help extend the lifespan of your home’s exterior surfaces by removing harmful contaminants such as mold, mildew, and algae that can cause damage over time.
However, it’s important to note that improper soft washing techniques or the use of incorrect cleaning solutions can potentially damage your home’s siding or roofing. This is why it’s crucial to hire a professional soft washing service that has the expertise and equipment necessary to perform the job safely and effectively. In general, soft washing can be a safe and effective way to clean and maintain your home’s exterior surfaces, but it’s important to work with a reputable and experienced provider to ensure the best results.
How often should I have my home's exterior surfaces soft washed, and what factors should I consider when determining the frequency?
The frequency of soft washing for your home’s exterior surfaces will depend on several factors, including the type of surface, the climate in your area, and the level of exposure to environmental contaminants. In general, most homeowners should plan to have their home’s exterior surfaces soft washed at least once every one to two years.
However, if you live in an area with high humidity or frequent rainfall, you may need to have your home’s exterior surfaces cleaned more frequently. Additionally, if your home is located near a busy street or construction site, or if you have trees or other vegetation near your home, you may need more frequent soft washing to remove debris, pollen, and other contaminants.
It’s also important to consider the condition of your home’s exterior surfaces when determining the frequency of soft washing. If you notice signs of mold, mildew, or other types of growth on your siding or roofing, or if your deck or patio is particularly dirty or stained, it may be time to schedule a soft washing service.
Ultimately, the best approach is to consult with a professional soft washing service provider to determine the optimal cleaning schedule for your home’s exterior surfaces. A professional can assess the condition of your home’s exterior, factor in local climate conditions, and recommend a soft washing schedule that will keep your home looking its best while protecting its surfaces from damage.
Can I perform soft washing on my own, or should I hire a professional soft washing service?
While it is possible to perform soft washing on your own, it is generally not recommended. Soft washing requires specialized equipment and cleaning solutions, and improper use can cause damage to your home’s exterior surfaces, as well as pose safety risks to you and your family.
Professional soft washing service providers have the expertise and equipment necessary to safely and effectively clean your home’s exterior surfaces. They also have access to commercial-grade cleaning solutions that are more effective than consumer-grade products available to the general public. Additionally, professional soft washing services often come with warranties and guarantees that ensure the work is performed to a high standard.
When selecting a soft washing service provider, be sure to choose a reputable and experienced company. Look for reviews and testimonials from past customers, and ask for references and proof of insurance. A professional soft washing service provider should be able to provide a detailed estimate of the cost and scope of the work, as well as answer any questions you may have about the soft washing process.
In summary, while it is possible to perform soft washing on your own, it is generally safer and more effective to hire a professional soft washing service to ensure that the job is done right.
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