That while your presence is not mandatory on the day of service, it is highly advantageous for you to be there.
Upon arrival, our experienced lead technician begins with a thorough pre-inspection of your property. This process includes documenting and photographing any preexisting conditions.
Your presence is crucial during this stage as it allows you to review and sign the inspection sheet, ensuring complete transparency and mutual agreement on the state of your property prior to service.
Moreover, your involvement doesn’t end there. Halfway through, as well as at the completion of the project, our lead technician will invite you to examine the work.
This is an essential step to guarantee your total satisfaction and confirm that our services have met the exceptional standards we are committed to.
Should you be unable to be onsite, we’ve got you covered. Our lead technician will give you a call upon arrival to discuss the day’s agenda. We understand the importance of staying connected, so if any unexpected situations arise during the cleaning, our technician will promptly reach out to you.
Once the job is finished, you’ll receive another call to go over any important details, ensuring you’re fully informed about the service provided. Additionally, a reminder about the due payment will be conveyed, and an invoice along with a payment link will be promptly emailed to you. Payment can be made via payment link or by check.
Your peace of mind and satisfaction are our top priorities, and we strive to make our services as convenient and transparent as possible.
Our soft washing terms of service:
We are not responsible or liable for any of the following:
Pre-existing damage to any parts of your home including siding, fascia, roofing, windows, screens, concrete, pavers, stonework, brick, tile, decks, fencing, gutters, or roofing.
Standard pressure washing does not include the removal of any of the following:
Rust, oil, grease, glue, paint, caulk, concrete, or any other non-organic material from your surfaces.
For a detailed version of Softwash Hawaii’s Terms and Conditions, please download our T&C PDF.
Do I need to be concerned about my plants?
In order to clean your roof with zero chance of damage and ensure the greatest lifespan of your roof, we will wash your roof with detergent and/or sodium hypochlorite. The use of soft washing with sodium hypochlorite completely removes the risk of using high pressure on your roof however it does come with some other inherent risks. The use of sodium hypochlorite on your roof is for the purpose of killing any organic living matter on the shingles or tiles of your roof. That being said it is possible that the run-off of this cleaning detergent and sodium hypochlorite, could harm other organic plant life near your home. We cannot guarantee that your landscaping will be completely unaffected and you should be wary of any roof cleaner that says otherwise. We will do all that we can to help mitigate the risks of our cleaning detergents affecting plant matter around the base of your home. We will do this by pushing the water runoff towards areas with less plant matter. We will also dilute all concentrations of cleaning detergent by spraying water before and after the job. All of these precautions will help to greatly reduce the risk of affecting plant matter, but if you do notice any issues ease give us a call right away!
What if it rains on the day of service?
In order for us to keep our schedule intact and promptly serve all of our customers, we do continue to schedule window cleaning jobs even if there is rain on the forecast. We are able to clean windows in light rain but if there is heavy rainfall we will reschedule. Rain typically does not affect freshly cleaned windows but if you happen to see any spots within 2 days please let us know and we will touch up the windows for you for free.
Our window cleaning terms of service:
Regular window cleaning does not include the removal of any of the following:
Glue, paint, artillery fungus, calcium, mineral deposits, or any adhesives.
For any of these situations in particular removal of paint or hard water stains, a tempered glass waiver must be signed.
Our gutter cleaning terms of service:
We are not responsible for any pre-existing damages to your gutters or your siding. we are not responsible for the outcome of your gutters in any way if they are not in good condition or any of the following criteria is present: loose nails rotting wood or any visible detachment of the gutter from the house. If your gutters need downspout clearing we do offer this service but we do not provide underground clearing of the downspouts.
If you are home during the cleaning payment is due upon completion of our service. You may pay in the form of cash, check, or credit card. If you are not home during the cleaning service then we will email you an invoice with a link to a payment portal which you can then pay with a credit card. Payment is due within three business days of the sent invoice.
All commercial cleaning services are subject to net 15 payment terms. You will be emailed an invoice with a link to a secure payment portal.
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