How to Prepare For Your Upcoming Service

While your presence is not mandatory, it is highly beneficial for you to be available.

Upon arrival, our experienced lead technician conducts a comprehensive pre-inspection of your property. This involves documenting and photographing any existing conditions.

Your presence is vital at this stage to review and sign the inspection sheet, ensuring complete transparency and agreement on your property’s condition before service begins.

Furthermore, your involvement continues throughout the process. Our lead technician will invite you to inspect the work halfway through and upon completion.

This step is crucial to ensure your satisfaction and confirm that our services meet our high standards.

If you cannot be onsite, don’t worry. Our lead technician will call upon arrival to discuss the day’s plan. In case of unexpected issues during cleaning, they will promptly reach out to you.

After completion, you’ll receive another call to inform you of completion of works and review any important details.  An invoice with a payment link will be promptly emailed to you, offering convenient payment options.

Your peace of mind and satisfaction are our priorities, and we aim to make our services as convenient and transparent as possible.”

• Please ensure all doors and windows are securely closed. • Grant us access to all areas of your property.
• Ensure there’s access to a functioning water source (water spigot).
• Keep all pets and children indoors during the soft washing process.
• Water your plants thoroughly before our arrival.

Concerns About Your Plants:

Q: Do I need to worry about my plants?

A: To clean your roof safely and extend its lifespan, we use specific cleaning solutions and/or sodium hypochlorite. While soft washing with sodium hypochlorite eliminates the risk of high-pressure damage to your roof, it presents other inherent risks.

Sodium hypochlorite is used to eliminate organic matter on your roof’s shingles or tiles. However, the runoff from this cleaning agent may potentially harm nearby organic plant life.

We cannot guarantee that your landscaping will remain completely unaffected, and caution against believing any cleaner who claims otherwise. However, we take measures to minimize risks:

• We divert water runoff away from areas with significant plant life.
• We dilute cleaning agents by spraying water and Plant Wash before and after the job.

These precautions significantly reduce the risk of affecting plant life. If you notice any issues, please contact us immediately for prompt assistance.

We kindly request the following preparations be made prior to our service:

1. Ensure all doors and windows are securely shut.
2. Provide us with access to all areas of your property.
3. Ensure there is access to a functioning water source.
4. Ensure that all pets and children are safely indoors.
5. Remove screens from windows.
6. Clear any patio furniture, potted plants, or other types of materials that may obstruct safe window access.

Regarding potential inclement weather:

In the event of rain on the day of service, we maintain our scheduling to ensure timely service for all customers. We are equipped to perform window cleaning in light rain; however, heavy rainfall may necessitate rescheduling. Rain typically does not impact freshly cleaned windows, but if any spots are noticed within 48 hours, please notify us for complimentary touch-ups.

Our window cleaning terms of service stipulate that regular cleaning does not cover the removal of certain substances, including glue, paint, artillery fungus, calcium deposits, mineral deposits, or adhesives. For removal of such substances, such as paint or hard water stains, a tempered glass waiver must be signed.

We appreciate your attention to these details and look forward to providing exceptional service.

In ensuring a smooth and effective gutter cleaning service, we kindly request the following:

1. Provide us with unimpeded access to all areas of your property.
2. Ensure there is access to a functional water source for our use.
3. Safely confine all pets and children indoors during our service.
4. Inform us of your preferred garbage bin for disposing of debris extracted from your gutters.
5. Clear any patio furniture, potted plants, or other types of materials that may obstruct safe gutter/downspout access.

Regarding our gutter cleaning terms of service:

We want to clarify that we are not liable for any pre-existing damages to your gutters or siding. Additionally, our responsibility does not extend to the condition or outcome of your gutters if they exhibit signs of disrepair, such as loose nails, rotting wood, or visible detachment from the house.

While we do offer downspout clearing services (separate service), please note that we do not provide underground clearing of downspouts.

Your understanding and cooperation in these matters are greatly appreciated as we strive to deliver the highest quality service possible.

For all commercial cleaning services, payment terms are set at net 15 days.

Following the completion of the service, an invoice will be promptly emailed to you, accompanied by a secure payment portal link.

Our preferred method of payment is by check.

Clients opting to pay via check will receive a 3% discount on the total invoice amount.